Our regular customer-support hours are:
8:00 AM–6:00 PM (Vietnam Time — UTC+7)
| Location | Local Time |
|---|---|
| Vietnam | 8:00 AM–6:00 PM |
| Singapore & Taiwan | 9:00 AM–7:00 PM |
| Japan & South Korea | 10:00 AM–8:00 PM |
| London | 1:00 AM–11:00 AM |
| Central Europe | 2:00 AM–12:00 PM |
| New York | 8:00 PM–6:00 AM, previous day |
| Los Angeles | 5:00 PM–3:00 AM, previous day |
| Sydney | 11:00 AM–9:00 PM |
Times in the United States, Europe and Australia may shift by one hour during Daylight Saving Time.
Customers may message us at any time. Messages received outside our regular support hours will be answered as soon as possible.
During major Pokémon GO events, our event services may operate 24 hours a day, 7 days a week across multiple time zones.
Service availability depends on the selected event, package and current capacity. Please contact us in advance to confirm your booking.
