At SGPoGo, we are committed to providing clear, reliable and professional service to every customer.
Before payment, we will confirm:
The selected product or service
The final price
The estimated delivery or completion time
All customer requirements
Relevant risks and limitations
We will not begin an order until both sides have confirmed the details.
We guarantee that the delivered product or completed service will match the confirmed order description.
If SGPoGo cannot deliver the confirmed product or begin the purchased service, the customer may qualify for a refund under our Purchase & Refund Policy.
We clearly explain what is included before accepting payment.
Results based on random game mechanics—including Shiny Pokémon, Backgrounds, IVs and other chance-based outcomes—are not guaranteed unless confirmed in writing before payment.
For services that require account access, SGPoGo will:
Use the account only for the confirmed service
Follow the agreed service instructions
Avoid making unrelated account changes
Notify the customer when the service is completed
Customers must not log in during an active service unless SGPoGo confirms that it is safe to do so.
If there is a problem with an order, customers should contact us within 48 hours of delivery or service completion.
We will review the order details, messages, screenshots and other relevant evidence and work toward a fair resolution.
Eligible orders are covered by our Purchase & Refund Policy, including specific 30-day coverage for qualifying Mini PTC and Stacked Account cases.
Refund eligibility depends on the product, service status, available evidence and whether the customer followed the provided instructions.
Since 2020, SGPoGo has completed more than 30,000 orders and supported players through multiple international Pokémon GO communities.
Our goal is simple: provide clear information, deliver what was confirmed and support customers when a genuine problem occurs.
SGPoGo cannot guarantee protection from actions taken by Niantic, Pokémon GO or other third-party platforms.
Contact us:
https://www.facebook.com/saugaopogo/
