Last updated: August 2, 2026
This Purchase & Refund Policy applies to all digital products and services purchased from SGPoGo.
SGPoGo does not currently accept direct payments through its website.
After selecting a product or service, customers must contact us through our official Facebook Page or another listed contact channel. Before payment, we will confirm:
The selected product or service
The total price
The estimated delivery or completion time
Payment instructions
Applicable requirements, risks and limitations
An order is confirmed only after SGPoGo has received and verified the payment.
Digital products may include Pokémon, Pokémon GO accounts, virtual items and other digitally delivered content.
Customers must review and confirm the product details before making payment. Once a digital product has been successfully delivered, transferred or accessed, the order is normally considered completed and cannot be returned.
Some services may require temporary access to the customer’s Pokémon GO account.
Before starting, SGPoGo will confirm the service scope, estimated completion time, requirements and limitations. Customers must provide accurate information and follow all login and service instructions.
Results involving random or probability-based game mechanics—including Shiny Pokémon, Backgrounds, IVs and similar outcomes—are not guaranteed unless SGPoGo explicitly confirms a guarantee in writing before payment.
A full refund may be available when:
SGPoGo cannot deliver the confirmed product
SGPoGo cannot begin the purchased service
The delivered product is materially different from the confirmed order
If only part of a service has been completed, SGPoGo may offer a proportional partial refund based on the uncompleted portion.
If a Mini PTC account receives a strike, temporary suspension or permanent ban within 30 days of delivery, SGPoGo will review the account and available evidence.
When the case qualifies for coverage, SGPoGo may provide either:
A replacement account of similar value; or
A refund equal to 50% of the original account price
This coverage does not apply when the restriction resulted from the customer’s activity, failure to follow instructions, account sharing, unauthorized changes or activity unrelated to the original order.
If a Stacked Account receives a qualifying suspension or permanent ban within 30 days of delivery, the following policy applies:
Temporary suspension of 7–30 days
The customer must wait until the suspension period ends.
After access is restored, SGPoGo will take back the account.
SGPoGo will then provide a 100% refund of the original account price.
Permanent ban
SGPoGo will provide a refund equal to 80% of the original account price.
Coverage applies only after SGPoGo reviews the case and confirms that the customer followed all provided instructions and that the restriction was not caused by unrelated or unauthorized customer activity.
Restrictions occurring more than 30 days after delivery are not covered unless otherwise agreed in writing.
Refunds are normally unavailable when:
The digital product has already been delivered, transferred or accessed
The service has already started or been completed
The customer provided incorrect or incomplete information
The customer changed their mind after delivery or after work began
The customer failed to follow login, security or service instructions
The requested result depended on random in-game outcomes
The customer shared, sold, modified or transferred the account without authorization
The account restriction resulted from activity unrelated to the current order
Approved refunds will normally be returned through the original payment method. Transaction fees, currency-conversion charges, blockchain network fees and other third-party fees may be deducted if those fees were not returned to SGPoGo.
Customers must contact SGPoGo within 48 hours after delivery or service completion and provide:
Order information
Payment confirmation
Relevant screenshots or evidence
A clear description of the problem
The 48-hour reporting period does not replace the specific 30-day account coverage described above.
SGPoGo will review the request and respond as soon as reasonably possible.
Customers are encouraged to contact SGPoGo before opening a PayPal dispute, chargeback or payment-provider claim so that we have an opportunity to resolve the issue directly.
Opening a dispute does not automatically qualify an order for a refund. SGPoGo may provide the payment provider with relevant evidence, including:
Order confirmations
Customer communications
Delivery and transfer records
Service or login records
Screenshots and transaction information
Nothing in this policy limits any rights available under applicable consumer-protection laws or the mandatory rules of the relevant payment provider.
Customers are responsible for:
Reviewing and confirming the order before payment
Providing accurate account and contact information
Maintaining access to their email and game account
Following all security, service and login instructions
Checking the delivered product promptly
Understanding that third-party platform rules and account risks may apply
SGPoGo is not affiliated with, endorsed by or sponsored by Niantic, The Pokémon Company, Nintendo or any of their related companies.
For questions, order issues or refund requests, please contact our official Facebook Page:
